WHAT TYPE OF SERVICES DO YOU PROVIDE?
Acting as an ambassador to bridge the gap between visitors, residents, and property management, our concierge personnel will monitor the front desk and entrance of your building closely including receive mail, sign in visitors, and secure key areas within the building. During the course of each shift, you can also expect your concierge to:
Inspect all entry points to ensure doors are locked and the perimeter is clear. Check mechanical/electrical rooms for leaks, abnormal pressure readings or unusual odors.
Confirm that protocols are followed in case of fire alarms and other emergencies.
Enforce building security statutes including, but not limited to, safety rules, policies, procedures, and security assistance.
Manage a professional front desk as well as answering phone calls, taking messages, and ensure all questions are answered or passed on to appropriate department.
Greet tenants, workers, and visitors in a friendly, professional manner. Take care of the residents needs as well as investigate noise complaints.
Generate daily reports and submit them to the property manager at the end of each shift.
WHAT DOES A CONCIERGE DO IN A BUILDING?
MyVipConcierge Services is bringing a new and unique level of luxury to condominiums. We offer highly specialized front desk management that combines the reliability and safety for all our services paired with the exceptional customer care of a high-end establishment concierge. Visitors to your building are always met with a friendly face, yet there’s comfort in knowing you have capable staff should a situation arise. We ensure that the professional personnel at our clients’ front desks have the training, qualifications, and resources to adequately protect and serve their building.
WHY IS CONCIERGE IMPORTANT?
Concierge staff perform an integral roll of keeping the property and residents of a condominium safe. The concierge help deter crime and vandalism, by patrolling the premises to look out for suspicious activity and unauthorized trespassers. The concierge fosters a team which is able to work together to provide the maximum level of service possible. The importance of the concierge being able to form, train, and nurture a strong team cannot be underestimated, as is developing strong inter-departmental relationships within our buildings.
WHAT MAKES A GREAT CONCIERGE?
A great Concierge is someone who has the gift of anticipation. They know what their clients want even when they don’t know and will be able to handle your everyday requests. Our Team is managed directly by trained, experienced, and solutions oriented professionals ensuring all staff are working seamlessly to deliver the top-in-class service that your residents expect.
All personal and building information collected by the Concierge will remain confidential. We do not sell or share any information about our clients. We are discreet and confidential about our dealings with our clients.
WHAT IS YOUR SERVICE AREA?
MyVipConcierge is located in Calgary, however we are continuously expanding our team and the area we cover every day. If you are interested in bringing our concierge to your area, contact us to arrange a one on one meeting.